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Stats and Facts

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Customer Numbers

Mobile telecommunications have been available in the UK since the mid 1980s, they are now ubiquitous: there are now 83.1 million mobile handsets and data connections in the UK. 

In 2000, just half of UK adults said that they had a mobile phone – that figure now stands at 93%.

Mobile phone take up in the UK was 93%. England and Northern Ireland have 94% take up, Wales has 92% and Scotland has 90% take up.

Smartphone take up in the UK was 61%. England has 61% take up, Scotland has 62%, Wales has 57% and Northern Ireland has 55%. Scotland's take up of smartphones has increased by 17% and Northern Ireland by 10%.

Tablet take up in the UK was 44%. Wales and Northern Ireland both have 45% take up, England has 44 % and Scotalnd has 42%. Wales's take up of tablets has increased by 24% and England's by 20%.

At the end of 2013 16% of adults lived in a home that has a mobile phone but no landline. 

Ofcom research suggests that just over a quarter of 16-24 (26%) and 25 to 34 year olds (28%) lived in a household that used mobiles as its sole form of telephony in Q1 2014, significantly higher than the 16% average recorded across all adults during the period.

Similarly, the proportion of respondents living in mobile-only homes was higher among the DE socio-economic group than among other grades, with just over a quarter (27%) of DE households being mobile-only.

Overall satisfaction with mobile phone services at the end Q1 2014 was 93%. 

Mobile Network Coverage

99.7% of UK premises (homes and offices) had outdoor 2G mobile coverage from at least one operator in June 2014. Levels of coverage are influenced by population densities and by topography. As a result, 99.9% of England’s premises were covered by 2G mobile from at least one operator, with 99.0% in Wales, 99.5% in Scotland and 98.9% in Northern Ireland.

The comparable figures for 3G coverage were slightly lower: 99.5% of UK premises; 99.8% in England, 97.3% in Scotland, 98.3% in Wales and 99.0% in Northern Ireland.

4G coverage has already reached 73.0% of UK premises with 76.3% for England, 56.8% for Scotland, 44.9% for Wales and 79.2% for Northern Ireland.  

Use Of Mobile Devices

In Q1 2014 57% of adults used their mobile phones for internet access. Mobile telephony is vital for the UK’s economic competitiveness, and in promoting social inclusion.

Household take-up of tablet computers has almost doubled over the past year to 44%, up from 24% in 2013 and 11% in 2012. Fourteen per cent of homes claim to have two or more.

Over 35% of tablet users say the device is their main way of connecting to the internet - only 29% preferring to use a laptop.

Outgoing call volumes from landlines decreased in 2013 while mobile volumes increased slightly. The volume of calls from fixed lines fell by 10.7% to 92 billion minutes while mobiles increased by 1.4% to 134 billion.

The number of text and picture messages sent per person fell in 2013, an average of 170 were sent per person per month. The decline in text and picture messaging was mainly due to increasing take up of smartphones which allow the use of alternative methods to send text based messages and share pictures, including email, instant messaging services and social networking sites.

Source (unless otherwise indicated): 'The Communications Market 2014', Ofcom 

Communications Market Report 2013

 

 

 

 

 

 

 

83.1 Million Mobile Handsets and Data Connections

Mobile telecommunications are vital for the UK’s economic competitiveness and in promoting social inclusion. There are now 83.1 million mobile handsets and data connections in the UK. In Q1 2014 57% of UK adults use their mobile phone for internet access. Tablet ownership is 44% of UK households, and 14% of homes claim to have two or more tablets. Operators are working with Ofcom to extend the benefits of mobile communications as widely as possible; 99.7% of UK premises (homes and businesses) had outdoor 2G coverage from at least one operator; 3G coverage is slightly lower at 99.5% and 4G has already reached 73%.

Smartphone ownership up ten percentage points

On average people in the UK made 176 minutes of outgoing mobile calls per month in 2013. An average of 170 text and picture messages were sent per person per month. This fall was mainly the result of increasing take up of smartphones which allow the use of alternative methods to send text based messages and share pictures, including email, instant messaging services and social networking sites. More than six out of ten of all adults (61%) now own a smart phone - a ten percentage point increase in the year to Q1 2014.